Welcome to TouchPoint

TouchPoint has been designing and managing loyalty, rewards and customer engagement solutions for the hospitality industry since 2003. Through a healthy mix of best-in-class technology and talented people, TouchPoint helps hoteliers achieve a stronger level of connection, ownership and influence over their local guests. 

It All Starts with Our Powerful On-Brand Apps

Detailed Guest 

Gift Certificates

Rewards and

Direct to TMS

Special Events


A Full Service Partnership

But we don't just build Apps, we are your end-to-end loyalty outsource partner.


Through a mix of outbound call centres, on-property ambassadors and other targeted marketing initiatives, we work actively to deliver new guests to your App platform.


We provide a complete CRM service, helping you to stay connected with your guests with meaningful content relevant to their interests including special offers on important dates.


Retaining your top customers is critical, we ensure your best guests are rewarded with a choice of special offers and experiences activated as they pass spend thresholds over time.


The devil is always in the detail, and so we help with all facets of App content management including images, copy, menus, events and promotions - saving your team valuable time.

Trusted at the Top

TouchPoint is privileged to be working with industry leading brands including:

Powerful Realtime Analytics

  • If you cannot measure it, you cannot manage it. Analysing accurate and timely performance data is key to ensuring your App project is delivering on its goals - by cluster, hotel, restaurant and each transaction.
  • Each TouchPoint App project is fully supported with a best-in-class online reporting suite covering all facets of your hospitality business in exacting detail.
  • Effortlessly zoom in from a macro overview into individual guest activity. Set up secure, tiered reporting access for management hierarchy.
  • TouchPoint's technology, systems and processes are highly secure and compliant, built and tested to the needs of the world's leading hotels.

The TouchPoint Team

The TouchPoint partnership team brings 20+ years of hands-on experience in the design and management
of guest loyalty programmes for the world's leading hotel brands.

Matthew Arnold

Founder and Partner

Craig Winnett

Partner & Director

Michael Ormiston

Partner & Director

Christine Sze

Group CFO

South East Asia Headquarters
Suite 8 Level 21 
Shenton House
3 Shenton Way
Singapore 068805

Talk to Us